How to Cancel Max (Formerly HBO Max)
Cancelling Max depends on how you originally signed up — directly through Max, an app store, or through your cable provider. Here's what you need to know for each method.
Max Cancellation Summary
| Method | Cancel Online | Time to Cancel | Where to Cancel |
|---|---|---|---|
| Website | Yes | 2-5 mins | Max Account Settings or billing provider |
| Mobile App | Yes | Varies by billing method | Max Account Settings or billing provider |
| App Store | Yes | Varies by billing method | App Store (if subscribed through) |
| Cable Provider | Yes | Varies by billing method | Cable Provider |
If you subscribed directly at max.com, you can cancel from your account settings. Many users get Max through cable providers or app stores, which require cancelling through those services instead.
Max Cancellation Instructions
Here's how to cancel your Max subscription if you signed up directly through max.com.
01 Go to max.com and sign in
Visit max.com and log in with your email and password. Make sure you're on the account owner's profile.
02 Access your account settings
Click your profile icon in the top right corner, then select Account from the dropdown menu.
03 Find Subscription section
Look for the Subscription section showing your current plan and billing details. Click Manage Subscription.
04 Select Cancel Subscription
Click Cancel Subscription. Max will show what you'll lose and may offer a discount or plan change before confirming.
05 Confirm and check email
Complete the cancellation flow and look for a confirmation email. You'll keep access until your current billing period ends.
Max-specific things to know
- HBO through cable is different: If you have HBO through your cable or satellite provider, that's a separate subscription. Cancelling Max won't affect your cable HBO, and vice versa.
- Profiles and watchlist stay saved: Your profiles, watchlist, and viewing history remain saved. If you resubscribe, your preferences will be restored.
- Downloaded content expires
Before you cancel, keep this in mind
1. Check your billing source
Look at your bank statement to see who's charging you. If it's Apple, Google, or a cable company, you'll need to cancel through them.
2. Access continues until period ends
When you cancel, you keep full access until your billing cycle ends. Max doesn't offer prorated refunds for early cancellation.
3. HBO cable subscription is separate
If you also have HBO through cable, that's a separate subscription managed by your cable provider.
Alternatives to cancelling your subscription
If cost is your main concern, Max offers different plan tiers that might work better for you.
Switch to Max with Ads
Max offers an ad-supported tier at a lower monthly cost. You get the same content library with occasional commercial breaks.
Available Max plans:
- With Ads — $9.99/month (1080p, ads on most content)
- Ad-Free — $16.99/month (1080p, no ads, 30 downloads)
- Ultimate Ad-Free — $20.99/month (4K, Dolby Atmos, 100 downloads)
Switch Your Billing Cycle
Annual plans are available for Ad-Free and Ultimate tiers at a discount. Annual billing saves about 16% compared to monthly.
Check for Bundles
Max is often included with cable packages or available through wireless carrier promotions.
Common Max bundles:
- AT&T wireless — Max included with some unlimited plans
- Cable providers — HBO through cable includes Max access
- Spectrum — HBO package includes Max
Alternative ways to cancel Max
If you don't see a cancel option in your Max account, your subscription is likely billed through a third party.
Apple App Store
Cancel your Max subscription on iPhone or iPad if you're billed through Apple. "Settings > Click [Your Name] > Subscriptions"
Google Play Store
Cancel your Max subscription if you signed up through an Android device or Google Play billing. Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
TV Provider / Reseller
Many Max subscriptions are billed through cable providers, satellite TV, or mobile carriers.
Common Max Resellers & Providers:
- AT&T — Max included with some plans
- Spectrum — HBO/Max through cable package
- DirecTV — HBO add-on includes Max
- Xfinity — HBO through cable
Contact your provider to cancel Max through your TV package.
Live Chat
Max offers chat support through their Help Center.
Max Cancellation FAQ
Common questions about cancelling your Max subscription.
- Is Max the same as HBO Max?
- Will I get a refund if I cancel Max?
- What if I have HBO through cable?
- Can I keep my profiles after cancelling?
- What happens to downloaded content?
- Can I switch plans instead of cancelling?
Cancel Similar Streaming Subscriptions
Guides for cancelling other streaming services.